Terms and conditions

Payment

Turfmate requires payment of all orders via our online secure payment gateway (e-way or pay-pal). Goods will not be dispatched until cleared funds have been received. Turfmate account customers; the standard credit account payment terms apply.
All goods remain the property of Turfmate until full payment is received.
The customer is responsible for ensuring the security of their username and password. It is strongly recommended that the password be regularly changed.

Refund and returns

Merchandise will only be accepted for return if it is in original condition and provided it is returned within 7 days of original shipment.
Custom made or specially ordered products will not be accepted for return unless faulty.
Credits will be issued for goods accepted for return less freight costs incurred in forwarding and returning the goods.

All claims for damaged goods must be notified in writing within 7 days of delivery A “Return Approval Number” must be included with all goods returned to Turfmate and can be obtained by contacting our sales desk on 1300 184 400 or sales@turfmate.com.au

Dispatch and freight

Merchandise will only be accepted for return if it is in original condition and provided it is returned within 7 days of original shipment.
Custom made or specially ordered products will not be accepted for return unless faulty.
Credits will be issued for goods accepted for return less freight costs incurred in forwarding and returning the goods.

Copyright

Copyright in the internet edition (including but not limited to text, photographs, graphics and software) is owned by or licensed to the publishers, Turfmate. All rights are hereby reserved by Turfmate. Users may access content on the internet edition solely for their own personal, non-commercial use. Users may not otherwise download or copy, store in any medium (including any other website), distribute, transmit, re-transmit, modify or show in public any part of the internet edition without the prior written consent of Turfmate.

Product

Product specifications may change without notice. Colours may vary slightly. Visual dimensions are used for graphic purposes and in all cases actual dimensions and descriptions should be used.

Privacy Policy

Turfmate recognises the importance of protecting the privacy of personal information collected from you. This Privacy Policy sets out how Turfmate protects the privacy of your personal information in accordance with the National Privacy Principles.

View Turfmate’s full terms and conditions